Update - We are currently processing sales in real time and continue to closely monitor the impact of the outage. Our systems remain stable, and we are sustaining uptime across all key services.
Key points:
Sales operations are functioning normally with no current delays.
Monitoring tools are actively tracking system performance and customer impact.
Engineering teams remain on standby to respond to any anomalies.
We will provide further updates as needed or if there are any changes in system status.
Oct 20, 2025 - 11:04 UTC
Key points:
Sales operations are functioning normally with no current delays.
Monitoring tools are actively tracking system performance and customer impact.
Engineering teams remain on standby to respond to any anomalies.
We will provide further updates as needed or if there are any changes in system status.
Oct 20, 2025 - 11:04 UTC
Update - We are continuing to work on a fix for this issue.
Oct 20, 2025 - 10:15 UTC
Oct 20, 2025 - 10:15 UTC
Identified - We are aware of an ongoing global outage affecting Amazon Web Services. This is currently causing delays in certain components within mvManager.
All core POS operations remain functional.
We are actively monitoring the situation and will provide updates as AWS implements recovery actions.
Oct 20, 2025 - 10:03 UTC
All core POS operations remain functional.
We are actively monitoring the situation and will provide updates as AWS implements recovery actions.
Oct 20, 2025 - 10:03 UTC
Update - We are continuing to investigate this issue.
Oct 20, 2025 - 09:55 UTC
Oct 20, 2025 - 09:55 UTC
Update - We are continuing to investigate this issue.
Oct 20, 2025 - 09:54 UTC
Oct 20, 2025 - 09:54 UTC
Investigating - We are aware of an ongoing global outage affecting Amazon Web Services (AWS). This may be causing intermittent delays or disruptions to certain sales transaction data flows into mvManager.
Oct 20, 2025 - 09:47 UTC
Oct 20, 2025 - 09:47 UTC
Credit Card Processing
Operational
Integrations
Degraded Performance
Back Office Reports
Partial Outage
Real Time Updates
Operational
Real Time Sales Processing
Partial Outage
Scheduled mvManager Update
Operational
mvSuites
Operational
Suite Orders - ADO
?
Operational
Suite Orders - EDO
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
mvManager Release - Rescheduled Oct 21, 2025 07:00-08:30 UTC
Update -
We’re postponing the upcoming release as a precaution while our QA team continues testing to ensure the highest level of quality and stability. The new release date is scheduled for Tuesday, October 21.
Thank you for your understanding and continued support.
Oct 15, 2025 - 06:33 UTC
Thank you for your understanding and continued support.
Oct 15, 2025 - 06:33 UTC
Scheduled -
Initial Notification: mvManager Production Update
MyVenue will conduct a scheduled mvManager release on Thursday, October 16 from 7:00 to 8:30 UTC.
The release process is not expected to exceed 90 minutes.
During this time, we do not anticipate any disruption to mvManager, and venues will be able to trade unimpeded.
For any questions or assistance, please email: support@myvenue.com
Release notes can be found at: https://support.myvenue.com/hc/en-us/categories/11800003778201-MyVenue-Software-Releases
Oct 14, 2025 - 01:32 UTC
MyVenue will conduct a scheduled mvManager release on Thursday, October 16 from 7:00 to 8:30 UTC.
The release process is not expected to exceed 90 minutes.
During this time, we do not anticipate any disruption to mvManager, and venues will be able to trade unimpeded.
For any questions or assistance, please email: support@myvenue.com
Release notes can be found at: https://support.myvenue.com/hc/en-us/categories/11800003778201-MyVenue-Software-Releases
Oct 14, 2025 - 01:32 UTC